Yes, as long as they might be communicated in advance and they are accompanied by a medical certificate attesting the pathology and the need to carry medicines.
No, on our flights is absolutely denied to carry in cabin or in allowance tanks containing oxygen.
Yes, on our early morning flights the breakfast with a wide range of drinks is offered. On more three hours flights lunch or dinner is moreover scheduled.
In case of no show or delay at the gate the airline uses desembark the baggage and to delete the name of the passenger(s) on the pax list with the consequent loss of the passenger(s) boarding rights. on the pax list with the consequent loss of the passenger(s) boarding rights.
Yes, as long as it is warned in advance and it is not carried any other piece like an hand luggage.
Dive equipment transportation is subject to a maximum weight of 12 kgs. This fare (100€ one-way) is applicable showing your personal diving license. Any other equipment in the dive baggage, that is not related to diving, is not allowed. Actually, dive equipment should be separated from other baggages. Each kg, exceeding the baggage weight allowance, will be charged according to x-bag fare.
Yes, Neos was born in 2001 after a "joint venture" between the Finance of Participation IFIL (owner of Alpitour) and the German Tour Operator TUI. At the moment Neos has been totally purchased by Alpitour.
Yes, if you wish to carry more pieces than those included in your baggage allowance, you can purchase additional baggage. You can find the necessary information in the Checked Baggage – Add Extra Baggage section. Please also note that it is not possible to split the checked baggage allowance into more pieces than those indicated in the fare conditions of the purchased ticket.
The travel agnecies can be registered on the web site by filling in the form present into the section "Travel Agency" + “Registration” or by download and by sending via mail (tickets@neosair.it) the form present into the section “Travel Agency” + “Agency registration”.
If the booking is performed on-line by the website www.neosair.it, the confirmation of the flight time can be viewed in the "MY TRIP" section by indicating the PNR available to you. If the booking has been performed by travel agency or by tour operator, the confirmation of the flight time can be directly required to them.
The price depends on the destination. You can find a complete table of the prices for the exceeding baggages into he section called: "Before leaving” + “Baggages”.
Check-in operators should always issue an invoice.
For Neos bookings, seat pre-assignment is possible directly at the time of booking or up to 4 days (96 hours) before the flight's departure by accessing the My Booking section with the booking code and the passenger's last name, or by contacting the chat service available on our website 24/7. For bookings made through a Tour Operator or travel agency, please contact their customer service directly. Alternatively, we remind you that seat selection is also possible during web check-in or at the airport check-in counters, subject to availability.
It's depends; it is possible to carry only two dogs in cabin, but they should be divided into two different cage, then each passenger can carry only one dog, while if the carriage is in allownace, then they can be both carry.
No, it is not possible, in fact the pram can be exclusively used until under the ramp and it will be given back together with the baggages at your arrival.
The cradle of an infant can bring at most 12 kgs (by paying an amount equal to 25 pounds).
An infant is not entitled to the baggage allowance, rather there is the right to carry the pram.
They are only available on flights operated with Boeing 787-9 Dreamliner.
Absolutely no, the documents in fact should always be hold by the passenger and they always should be valid.
We are really sorry, but it is not possible to make the carriage for humanitarian aims.