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CLAIMS AND CLARIFICATIONS
In accordance with article 76- bis of the Mexican Federal Consumer Law, concerning relations between suppliers and consumers in transactions made through the use of electronic, optical or any other technology, you can find hereafter Neos physical address, telephone numbers and instructions to present claims or request clarifications.
Office:
BLVD LUIS DONALDO COLOSIO
Centralia Cancún Aeropuerto Business Park & Plaza
LOCAL N.206
Email:
customercare@neosair.it
Phone:
+52 998 84160317
HOW TO OPEN A CLAIM
Please, click HERE.
After submitting your complaint, the system will open the case number.
Neos shall answer all passengers' complaints within 30 days after the submission.
NEOS COMPENSATION POLICY – MEXICO FLIGHTS
