At Neos, the customer is always the focal point of our attention. We strive to ensure customer satisfaction and provide our customers with flying experiences on modern aircraft, welcomed by on-board staff attentive to their every needs. Nonetheless, disruptions can occur at times. In such events, a dedicated team will be available to assist you with care and dedication.
If you need to make a complaint with our Customer Service, you need to start your complaint using the online form published on our website at the following link:
Upon submitting a complaint, you will receive notification of its receipt and initiation of the complaint process, in addition to a claim identification number. Please be advised that we respond to complaints from our passengers within 30 days from the date of receipt of the same.
By logging into the user area, you will be able to monitor the progress of your complaint whenever you wish.
ATTENTION: complaints submitted in a manner different from those indicated will not be handled (e.g. by e-mail).